尊时凯龙人生就博

Service Content

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1. Technical Services：Pre-sales technical support, aftersales service support, providing customers with detailed consultations on product technical features, performance indicators, configuration requirements, application scenarioses, etc., and offering corresponding technical solutions based on customer needs to help customers select the most suitable products.

2. User Profile Service：Digitize customer records to enhance the efficiency of record retrievals and utilization. Through digitization, enterprises can offer more convenient record inquiry services to their clients.

3. Spare Parts Service：The provision of spare parts supply services is diverse, including but not limited to: Undertaking orders to ensure that spare parts receive the same level of attention as the main units.Establishing spare parts supply outlets to facilitate users in purchasing as needed. Adopting mass production for commonly used spare parts, with multi-level inventory for immediate supply. Centralizing production and supply for special spare parts. Arranging specialized production and supply for maintenance parts of obsolete products.

4. On-site Service：Free guidance for equipment installation, commissioning, testing, and trial operation. ★Dispatch healthy and competent engineering and technical personnel to provide technical services, undertaking the responsibilities and obligations stipulated in the contract. ★On-site engineering and technical personnel are responsible for the onsite training of your unit's relevant personnel and for resolving all technical issues within the scope of the contract.

5. Training Service：★Step One: During the manufacturing process of the equipment, invite the operators and maintenance personnel from the buyer's unit to our company for theoretical learning, as well as learning and apprenticeship during the equipment manufacturing and assembly stages. Senior engineers and engineers from the company will provide instruction to enable your unit's personnel to achieve the capability of independent operation and problem-solving. ★Step Two: During the commissioning process, our company's commissioning engineers will provide free practical operation training to the operators and maintenance personnel at the installation site. ★Step Three: Provide your unit's operators and maintenance personnel with periodic post-sale equipment maintenance practical operation training and lifelong technical consultation.

6. Follow-up Service：Understand customer satisfaction, needs, and opinions, promptly resolve issues, and provide support and services. Through follow-up records and analysis, enterprises assess the quality of their business and services, thereby making improvements and optimizations to enhance customer satisfaction.

Service Process：

①Quick Response to Customer Needs → ②Professional Diagnosis of Fault Causes → ③Efficient Implementation of Maintenance/Replacement → ④Continuous Tracking of Service Effectiveness

After-sales Service：

1. Quick Response to Customer Needs：We promise to provide an initial response within 2hours of receiving customer feedback and to offer solution within 24 hours, ensuring that customer issues are addressed promptly.

2. Professional Diagnosis of Fault Causes：With years of after-sales service experience, we a able to quickly and accurately diagnose the cause faults. Through professional technical support, we provide targeted solutions to users, improving the success rate of repairs.

3. Efficient Implementation of Maintenance/Replacement：Upon confirming the cause of the fault, we immediately initiate the maintenance or replaceme process. Following standardized operations, we ensure that the maintenance/replacement work is completed within the stipulated time, reducing customer waiting time.

4. Continuous Tracking of Service Effectiveness
：We will continuously track the effectiveness of our services.